FAQs

1. What products do you sell?

At Arab Grocers, we offer a wide range of products including organic foods, preservative items, home essentials, and more. Our focus is on high-quality, imported products that promote a healthier lifestyle.

2. Do you offer international delivery?

Currently, we only deliver fresh and perishable products within Pakistan. However, for dry goods, we can arrange nationwide delivery across Pakistan with 100% advance payment and applicable shipping charges.

3. How do I place an order?

You can place an order directly through our website. Once your order is placed, our team will call you to confirm the details and delivery slot.

4. What payment methods do you accept?

We accept the following payment methods:

  • Bank Transfer (Preferred)
  • Card on Delivery (Please notify us in advance)
  • Cash on Delivery

5. What are your delivery charges and policies?

Delivery charges vary depending on the location, size, and type of order. For deliveries within Pakistan, we offer standard rates for major cities. Fresh and perishable items are delivered locally, while dry products can be shipped nationwide with 100% advance payment and applicable shipping fees.

We aim to ensure timely and safe delivery, and customers will receive tracking details once the order is dispatched.

6. What is your return and refund policy?

Returns are only accepted for non-perishable items if reported within 24 hours with proof. Perishable items are non-returnable. Approved refunds are processed within 7–10 business days.

7. How can I check the status of my order?

You can check your order status by contacting our customer support team or using the tracking details provided after dispatch.

8. Do you share or sell customer data?

No, we do not sell or share customer data with anyone. Your privacy is important to us.

9. Can I make changes to my order after it has been placed?

Once an order is confirmed and dispatched, changes cannot be made. Please contact us as soon as possible if you need to make any modifications before the dispatch.

10. Are your products organic?

Yes, we offer imported products, primarily sourced from the Kingdom of Saudi Arabia (KSA).

11. Do you offer gift cards?

Currently, we do not offer gift cards, but we are exploring this option for the future. Stay tuned for updates!

12. How can I become a supplier or partner?

To become a supplier or partner, please contact us through our official email or WhatsApp with your company profile and product details. Our team will review your proposal and get back to you.

13. How can I get in touch with customer support?


For any inquiries or assistance, please contact our customer support team via WhatsApp at +92 304 4245 097 or email us at arabgrocers@gmail.com .